Process Improvement Manager

  • Job Reference: GCL21335
  • Date Posted: 9 July 2018
  • Location: City of London
  • Salary: £52,000 to £56,000
  • Bonus/Benefits: Plus excellent Banking Benefits
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: John Norfolk
  • Email:
  • Telephone: 01255 424444

Job Description

Process Improvement Manager


Working within a leading Mortgage team for a high street bank we are looking for someone who has experience of project work relating to processes and be able to assist in the role out and implementation of specific projects



Key Accountabilities and Skills required:

This section should include:

Key specific accountabilities.

  • Run diagnostic initiatives to establish potential issues, root causes and propose solutions
  • Supporting the implementation of continuous improvement approaches
  • Define measures appropriate to the proposed enhancements in order to effectively assess success
  • Identifying and promoting opportunities for enhanced customer service and colleague improvement
  • Coaching business colleagues and team leaders in the usage of lean tools and techniques
  • Support the delivery of improvement projects, supporting the realisation of significant strategic objectives
  • Drive a sustainable Continuous Improvement culture across the business


    Stakeholder management and leadership.

  • Initiate, manage and shape ideas into clear project scope and definition and to gain appropriate stakeholder buy in
  • Work closely with cross functional teams across the value chain to develop, shape and maintain the key elements that support and encourage continuous improvement culture


    Decision making and problem solving.

  • Analysis of large quantities of complex and diverse business operational data, requiring the ability to make complex situations simple and facilitate clear, fact based decisioning
  • Opportunity to work across a broad range of cross functional team – requiring the ability to create value adding customisation of deployment and capability build strategies on a case by case basis – working in partnership with the Senior Optimisation Manager
  • Support the creation and development of world class innovative process improvement tools and materials that maximise the ability of self-consumption whilst ensuring as high a quality and consistency of deployment as possible



    Risk and Control: All colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards




    Your Skills and Qualifications will include

  • Process improvement project delivery experience from scoping through to post-delivery sustainability support
  • Significant stakeholder experience and the ability to influence up to at least Senior Manager (VP) level
  • Strong communications skills – written as well as verbal – including expertise in creating powerful visual displays
  • Formal training/background in Lean, Six Sigma techniques with experience of implementing those ideal but not required
  • A good understanding of Operational Excellence practices and experience in guiding team leaders through the use of core tools such as standard work, capacity planning, skills management and team communications


On offer is a competitive salary and superb banking benefits