Financial Services Administrator

  • Job Reference: GCL45824
  • Date Posted: 8 March 2019
  • Recruiter: Grapevine
  • Location: Woking, Surrey
  • Salary: £30,000 to £35,000
  • Bonus/Benefits: Plus benefits
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: John Norfolk
  • Email:
  • Telephone: 01255 424444

Job Description

Our Client is looking for an expienced Financial Services Administrator to work in their busy Surrey office, the role wile include generic administrative duties including:
  • Manage personal inbox, answering client and provider queries, external and internal mails where appropriate in line with requirements 
  • Manage daily post, answering client mail or distributing as appropriate 
  • Ensure all information is entered onto the practice CRM system maintaining up to date records of clients personal details, plans, contact history and task history 
  • Obtain quotations and illustrations and supporting documentation in preparation for client meetings 
  • Working on the LAT system and liaising with the relevant Adviser 
  • Prepare proposals for the solution that the Adviser has selected for the client including approved product illustrations and literature and establish details on the chosen investment platform where applicable 
  • Administer the submission of applications to platform & product providers and track through to fees paid 
  • Produce Client Suitability Reports for personalising and sign off by the Adviser
  • Review and administer business pipeline to ensure relevant actions are taken 
  • Draft client letters for ad-hoc events e.g. accessing pension, withdrawals ensuring Compliance requirements are met 

  • Manage the OWS system to ensure the delivery of ongoing service requirements, maintaining accurate OWS and CRM records
  • Reconcile fee income against prospect list   
  • Manage internal procedures, ensuring that these are documented and consistently maintained
  • Manage proactive client communications ensuring the Adviser delivers service requirements in line with the Practice client proposition

  • Marketing to new and existing clients, recognising and opportunities and marketing to clients accordingly

  • Compliance - understand and adhere to the practice and Openwork’s systems and regulatory requirements and, where appropriate, comply with all relevant regulatory policies.This includes completion of any mandatory training requirements.

Qualifications and Experience required

    • Holds Financial Services Level 4 Diploma qualification and MAQ or equivalent.
    • Minimum of 2 years personal financial services selling experience (desirable).
    • A minimum of 2 years’ experience in managing/supervising Financial Advisers for regulated purposes.
    • Fully Competent as a Supervisor in a regulated environment.
    • Full Supervisory Licence.
    • Holds Supervisory qualification H15 or J07 (desirable).

    Should you be interested please forward your CV showing your relevant experience and we will be in touch if you have the correct qualifications and are short listed.